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Digital Skills Certificate

Salesforce Customer Relationship Management

Improve your understanding of a variety of Salesforce CRM administrator duties designed to help you successfully interpret sales data and grow sales performance within your field.

Enhance your Salesforce knowledge on your schedule.

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About the certificate

Increase your proficiency in Salesforce administration and learn how to utilize the data management tools needed to succeed in any industry with the Salesforce Customer Relationship Management online certificate from TAMIU. This course focuses on studying the context of sales, marketing and service in the modern business world and teaches you how to communicate relevant information about sales performance through reports, charts and dashboards.

Learn to build platforms, customized Salesforce apps, reports and dashboards as well as develop your understanding of the Salesforce Cloud Lightning tool and the Salesforce Marketing Cloud and Administrator Functions tools. You will gain an understanding of CRM functionality, platform customization and user interface configuration. By adding the advanced course, you will also learn to create dynamic dashboards with Agile for ongoing tracking of customer relationships.

By the end of this certificate, you will have completed the training and advanced education to become a certified Salesforce administrator with the real-world knowledge required for further growth in your profession.

Career Opportunities:

  • Salesforce Administrator
  • Salesforce Consultant
  • Salesforce Platform Manager
  • Salesforce Solutions Architect

Enrich your career

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In-Demand Expertise

Quickly learn the practical application of business fundamentals that will drive your success.

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Real-World Results

Developed by industry experts in partnership with tech companies, our coursework is grounded in research and best practices.

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Expert Guided

Each course is facilitated by a mentor and instructor who is an authority in the industry.

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Immediate Impact

Get 24/7 access to self-paced, fully online courses and apply what you learn right away.

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Certificate of Completion

Display your professional qualifications with a digital certificate upon program completion.

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Exponential Opportunities

Take as many courses as you need to accomplish your goals and earn multiple certificates.

Award icon

In-Demand Expertise

Quickly learn the practical application of business fundamentals that will drive your success.

Chart icon

Real-World Results

Developed by industry experts in partnership with tech companies, our coursework is grounded in research and best practices.

Student icon

Expert Guided

Each course is facilitated by a mentor and instructor who is an authority in the industry.

Target icon

Immediate Impact

Get 24/7 access to self-paced, fully online courses and apply what you learn right away.

Certificate icon

Certificate of Completion

Display your professional qualifications with a digital certificate upon program completion.

Graduate icon

Exponential Opportunities

Take as many courses as you need to accomplish your goals and earn multiple certificates.

It's easy to get started

No application or prerequisites for admission needed. Sign up today and begin anytime!

Let's go

Course outline

The Salesforce Customer Relationship Management certificate consists of three core courses: Customer Relationship Management for Business, Introduction to Salesforce Administration, and Advanced Topics in Salesforce Administration. There is an additional course for advanced certification: Applied Business Solutions with Salesforce. Learners can start anytime and have access to each course for one month. Access to content from each platform/tech tool is included in the courses, and learners should expect to spend 10-15 hours per week on each course, depending on your experience, and you have up to three months to complete the overall certificate.

Access to course: One month

Topics you will study:

  • The Context of CRM in Sales, Marketing and Service
  • Salesforce Data Entry
  • Salesforce Sales Cloud Lightning
  • Salesforce Case Management
  • Communication of Information About Sales Performance

Access to course: One month

Topics you will study:

  • Understanding of Overall Functions and Duties of an Administrator
  • Extending Standard Sales Cloud Features
  • Customizing the Salesforce User Interface
  • Designing and Building Custom Salesforce Apps
  • Configuring and Providing Custom Salesforce Reporting Tools

Access to course: One month

Topics you will study:

  • Extending Sales and Service Cloud with Advanced Features
  • Controlling Access to Salesforce Records and Data
  • Standardizing Business Processes and Performing Automated Actions
  • Extending Standard and Custom Apps to Enforce Business Rules
  • Configuring and Utilizing Advanced Reporting and Analytical Tools

Access to course: One month

Topics you will study:

  • Engaging and Communicating with Stakeholders
  • Evaluating and Mapping a Business Process
  • Using Salesforce Data Tools to Diagnose Challenges and Gather Data
  • Using Data Analysis Tools to Identify and Quantify Challenges
  • Using Agile to Communicate Insights and Recommendations to Stakeholders

Affordable professional growth

Our digital skills certificates feature affordable, all-inclusive pricing—with no hidden fees. Total cost of the digital skills certificates includes all learning materials. Gain access as soon as you pay.

Total Cost (Core)

$2,500

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Total Cost (Advanced)

$3,200

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Gain skills through immersive learning experiences

  • Demonstrate proficiency using Salesforce Sales Cloud Lightning.
  • Customize the Salesforce user interface.
  • Understand and master Salesforce data management tools.
  • Communicate with stakeholders to improve a business process.

Ready to get started?

We're ready for you! Gain instant access to the digital skills certificate program and support for technical questions.

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"The courses were easily organized, contained helpful tips, and I got responsive assistance when needed. I found the program very thorough with complex concepts broken down to digestible bits."

– Leigh Petersen

salesforce Administrator Career Certificate

FAQs

No. All materials are included within the course. Students may have the option to purchase additional materials.

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You may request a refund within five business days of purchase if you have not viewed more than 10% of the course.

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You will receive a digital certificate based on completion of the course (viewing all pages) and passing all assessments at 80%.

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To find more details about how our interactive online programs work, check out our General FAQ page »

How can we help?

If you still have questions about what our professional certificates and courses can do for you, or wish to speak with an enrollment specialist, please reach out!

Call us toll-free at 888-905-1211 or

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